Zammad
Open-source · self-hostable · replaces 1 SaaS tool on os-alt
zammad/zammad · alive · ★ 5.61k · last commit today · 466 open issues
License: AGPL-3.0
Good fit for Teams that need ITIL-ish workflows + multi-channel (email, telephony, chat).
Weak at Setup is heavier than Chatwoot or FreeScout.
In a terminal? npx -y github:SolvoHQ/os-alt-cli zendesk prints
the Zendesk comparison table including Zammad.
how the CLI works →
Replaces these SaaS
- Zendesk · Customer support / helpdesk
Built-in `zammad run rake zammad:migrate` task with a Zendesk subcommand pulls tickets, users, and groups via the Zendesk REST API. Custom fields need manual mapping in the Zammad admin first.
README badges for the SaaS this replaces
Maintainers and forks: drop a badge in your README to link readers from the SaaS-comparison page back to your repo.
FAQ
Is Zammad actively maintained?
Yes — last commit today. The repository is alive (commit activity within the past 90 days).
What does Zammad cost to self-host?
Zammad is free and open source under AGPL-3.0. Typical self-host VPS cost: $10 VPS — Elasticsearch + Postgres + Rails.
Which SaaS does Zammad replace?
Zammad is listed as an open-source self-host alternative to: Zendesk.